During Covid 19 Royal Mail services are covering the UK and USA as usual, however there may be a longer delivery. Your purchase will be sent via tracking so it will be delivered and insured. Please check other countries as the list of interruption to other destinations may change daily !
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
I wish all customers good health and strength in these very challenging times.

We are happy to refund or exchange unsuitable items within 30 days of purchase—subject to our exclusions below—provided goods are returned in a saleable condition, in their original presentation packaging.

Due to hygiene reasons earrings cannot be refunded or exchanged, unless faulty. Made to order gold jewellery is not refundable.

Please use a trackable courier when returning or exchanging your items. ARK JEWELLERY is not responsible for items that get lost or damaged in transit. Please include a note including your name with the item(s).

Once we receive your returned item, providing it is undamaged, unworn and in its original state with packaging; your account will be credited for the amount of the product or exchanged.

This process may take up to 7days from the time it is actioned as a return on the system, this is dependent on the original payment process used.